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Introduction

Defining Interpersonal Conflict

Importance of Conflict Resolution in Coaching

Understanding Conflict

Causes of Interpersonal Conflict

Impact of Unresolved Conflict

On the individual

On the team

On the organization

Recognizing Conflict

Verbal signs

Non-verbal signs

Behavioral signs

Introduction to Conflict Coaching

Definition and Purpose of Conflict Coaching

Benefits of Conflict Coaching

Differentiating between Conflict Coaching and Other Conflict Resolution Methods

Conflict Resolution through Coaching

Identifying the Conflict

Understanding Each Party's Perspective

Active listening

Empathetic understanding

Facilitating Communication Between Parties

Encouraging open dialogue

Guiding respectful conversation

Collaboratively Developing a Resolution Plan

Setting clear expectations

Establishing agreements

Role of a Coach in Conflict Resolution

Coach as a Neutral Party

Coach as a Facilitator

Coach as a Guide

Skills and Techniques for Conflict Coaching

Active Listening Skills

Questioning Techniques

Mediation and Facilitation Skills

Case Studies on Conflict Resolution Through Coaching

Real-life examples of successful conflict resolution

Analysis and learnings from each case

Conclusion

Recap of Key Points

Importance of Continuous Learning in Conflict Coaching

Quiz

This course teaches the fundamentals of conflict resolution through a coaching lens, providing students with the skills to facilitate constructive conversations, understand different perspectives, and help others navigate and resolve conflicts in a productive and respectful manner. Students will learn practical coaching techniques and strategies to promote effective communication, build trust, and strengthen relationships in interpersonal and professional settings.

Resolving Interpersonal Conflicts Through Coaching

In today's fast-paced and interconnected world, conflicts are inevitable in any workplace or personal setting. Resolving these conflicts in a constructive and effective manner is crucial for maintaining healthy relationships and achieving organizational success. The course 'Resolving Interpersonal Conflicts Through Coaching' offers a comprehensive understanding of conflict resolution and the role of coaching in facilitating effective communication and collaboration.

The course begins with an in-depth exploration of the nature and impact of interpersonal conflicts. It delves into the causes of conflicts, the visible and hidden signs of conflict, and the detrimental effects of unresolved conflicts on individuals, teams, and organizations. Participants will gain valuable insights into recognizing conflict and understanding its underlying dynamics, paving the way for effective intervention and resolution. Furthermore, the course provides an introduction to conflict coaching, highlighting its purpose, benefits, and key differences from other conflict resolution methods. Participants will learn the essential skills and techniques for conflict coaching, including active listening, questioning, mediation, and facilitation, enabling them to effectively guide individuals and teams towards mutually beneficial resolutions. The role of a conflict coach as a neutral party, facilitator, and guide is also explored, emphasizing the importance of maintaining impartiality and fostering open communication. The course also features real-life case studies of successful conflict resolution through coaching, allowing participants to analyze and learn from practical examples. In conclusion, the course emphasizes the significance of continuous learning in conflict coaching and the ongoing development of skills and knowledge in this critical area.