Welcome to the course on Emotional Management During Conflict. Conflict is an inevitable part of life, and it often brings with it a range of emotions that can be difficult to navigate. This course is designed to help you understand and manage your emotions effectively in the midst of conflict, ultimately leading to more positive and productive outcomes.
In the first part of the course, we will delve into the understanding of emotions, including the identification and acknowledgement of emotions, as well as the impact of emotions on decision-making and conflict resolution. By recognizing and understanding your own emotions, you will be better equipped to manage them in conflict situations. We will also explore the concept of emotional intelligence, its components, and its role in conflict resolution. This will include strategies to enhance emotional intelligence, providing you with practical tools to improve your ability to navigate emotionally charged situations.
The course will also cover a range of emotional management techniques, including self-awareness, self-regulation, empathy, social skills, positive thinking, and stress management. These techniques will help you to effectively manage your emotions and communicate more effectively during conflict. Additionally, we will explore different conflict management strategies and the importance of communication in conflict resolution. Throughout the course, you will have access to a range of references, including recommended books and articles, relevant online courses and webinars, as well as contact information for further coaching and consultancy services. Join us as we explore the complexities of emotional management during conflict and develop the skills to navigate challenging situations with confidence and resilience.